The majority of cases are settled through mediation. However, some are resolved by the decision of an expert, or in the case of an appeal, a panel of three experts. There are two types of decision: summary and full. If either party is dissatisfied by an expert’s decision, they may choose to appeal. All decisions are published on our website
The summary decision is only available in cases where the respondent has not answered the complaint made against them (though a complainant can still opt for a full decision in this case if they pay the higher fee). The expert will decide the case based on the DRS policy, the complaint and any evidence that the complainant has submitted.
The expert will not be required to write a full decision with reasoning but only to certify that Rights and Abusive Registration have been proved. The cost is £200 + VAT (more for joint complainants or lots of domains).
The expert will decide the case based on the DRS policy along with the complaint and supporting evidence, the response and supporting evidence, and the reply and any evidence if submitted.
The expert’s full decision is a formal written document which sets out any procedural matters, the contentions of the parties, what has been accepted as fact, what their views are on the arguments and the decision. It will show whether the complainant has succeeded in showing that they have rights and that the domain name in the hands of the respondent is an abusive registration.
The cost is £750 + VAT (more for joint complainants or lots of domains). In response cases both the complainant and the respondent may pay for the independent expert to make a full decision.
Appeal decisions follow the same format as full decisions, except that you cannot appeal an appeal decision. The appeal panel considers the complaint as a whole, rather than merely reviewing the decision of the original expert.
The cost is £3,000 + VAT.