Domain Support - FAQs

To access Online Services, log in using the email address you used to register your domain name and the password you created. Once you’ve logged in, you’ll be able to view all the domain names that have been registered with that email address.

If you haven’t logged in before, you can click the ‘first time logging in’ button on the log in page or if you’ve forgotten your password, use the log in page to request a password reset email to be sent to you. This will be sent to the email address you registered with your domain name and will contain a link to set up a new password. Please note, the link will only last for 24 hours.

If you don’t receive this password email, it might be that the email address you entered isn’t the one held with your domain name. If you’d like to check or update this email address, please get in touch with your registrar, who will be able to help you change your details. Please note: we won’t be able to send this password email to any address other than the one listed in your registration details.

If you no longer have access to the email address that we have listed for you and are unable to update this through your registrar, you can re-confirm your identity and contact details directly with us.

The fee to re-confirm your identity and update the email address that we hold against your domain name is £10 + VAT. View this page to re-establish ID.

The request will come through to our customer services team at Nominet to review and we will request some documentation from you to confirm we are acting on behalf of the correct authority. If you wish you can contact us to speed this process up and we can pick it out of the queue for you.

We understand that needs can change and you might wish to move to a different registrar.

As your current registrar has access to our registration and domain management systems, they can usually arrange to move the domain name for you very quickly. Contact your current registrar to discuss moving your domain name.

You should let your new registrar know you are moving the domain name to them, as some registrars need to approve and accept this.

If, however, your current registrar is unable to complete this change for you, you can move your domain name to a new registrar using our services which comes with a fee of £10 + VAT (you can do multiple domain names if they are moving to the same registrar). You can log in to our Online Services to start this process.

Please note, you will need to log in using the admin contact email address and associated password, please use the ‘first time logging in’ or ‘forgotten password’ link to reset your password if needed.

Once logged in:

  • Select the domain name for which you wish to change registrar by ticking the box to the left of the domain name
  • Choose the ‘change registrar’ button at the bottom of the screen
  • Please read the information given under the ‘registrar change Request’ section and check that the domain name selected is correct
  • Enter the ‘tag’ or name of your new registrar in the ‘new registrar’s details’ section and make your selection (you may need to get this from your new provider beforehand)
  • You will then be asked for your invoice and payment details

Once you have completed this process, the domain name will move over to your new registrar.

You can find advice on choosing a new registrar here.

When a domain name is newly registered or any of the details are changed on the registration, the registrant information (registrant name and postal address) will go through our automated checks in attempt to be validated.

These are checked against our third party data sources, such as the Royal Mail or electoral roll. If your domain name is held with one of our Accredited Channel Partner Registrars, (please check our list of registrars; if yours is shown as ‘accredited’) we will send a notification to them for them to take further action in relation to getting the details validated/corrected. It is then their responsibility to ensure this takes place and they may place a suspension on your domain if they are not able to do so.

If not, we will send a notification to the admin contact email address on the domain if we are not able to validate your details. We then give you 30 days to either confirm these with ID if they are correct or ask you to log in to the Nominet Online Services portal to update these.

If this is not done within 30 days, a suspension will be placed on your domain name until this is done. To check/update your details with us, you will need to log in at our Online Services using the admin contact email address and password. Once logged in:

  • Tick the box to the right-hand side of the domain name
  • Click on the edit button under the ‘registrant’ or ‘contact section’ (whichever is applicable)
  • Make the changes
  • Click ‘update’

The updated details will then run back through the checks to be validated again; this process can take up to one hour. You can keep an eye on the status via our WHOIS look up.

If you are changing the registrant name for a domain completely, you need to perform a Registrant Transfer. For example, you might be selling your business or domain name to someone else, transferring it between two different individuals, or transferring it from an individual to an incorporated company.

Some registrars may be able to complete the transfer for you. Please check our list of registrars; if yours is shown as ‘accredited’, please contact them to see if they can complete it for you.

If your registrar is unable to complete the transfer, the current registrant (owner) of the domain name can initiate a transfer within their Nominet online services account. Please note, this is a two-part process started by the current registrant and completed by the new registrant.

There is a fee of £10 + VAT to do this, even if you are moving more than one domain name. You can log in using our Online Services, you will need to log in using the current admin contact email address and password, please use the forgotten password or first time logging in link to reset this if needed.

Once logged in:

  • Read the notice regarding two-factor authentication and select ‘yes’ ‘no’ or ‘ask me later’ accordingly
  • Select the domain name by clicking on the white box to the left of it
  • Click on ‘transfer domain’
  • Check to see that the correct domain name is being affected by the transfer
  • Enter an email address for the new registrant
  • Select whether the current registrant or the new registrant will pay the fee of £10 + VAT
  • Agree to our terms and conditions

The new registrant:

  • Receives an email to accept the transfer and clicks on the link
  • Chooses to accept or decline the transfer
  • Selects whether to add to existing registrant or enter new details
  • Chooses to assign the domain to a new registrar or leave it with the existing provider
  • Pays the fee if not already paid by the current registrant

Please note, the new registrant will have 5 days to accept the link to complete the transfer, otherwise the request will time out and need to be restarted (any funds paid will be refunded within 5 working days).

When you register a .UK domain name, your registrar (person you purchase the domain name through) can register it for you anywhere between 1-10 years. After this term has finished, you can renew the domain name to continue using it for another set period.

Renewing your domain registration takes place between you and your registrar. They’ll probably email you before your renewal is due, to let you know which steps you need to follow to keep your domain name. But if you don’t hear from them, make sure you get in touch with them to arrange renewal.

You can find your renewal date, the registration status of your domain and look up your registrar’s details using our WHOIS search tool.

If the domain name is not renewed by the expiry date, we’ll send an email to the contact email address held against the domain name. The email will contain your registrar’s contact details, so you can contact them about renewing the domain name.

Once the domain has expired, we do allow a grace period of 30 days to renew before we will suspend the domain name. When the domain becomes suspended, all hosting services such as website and emails will stop working. We’ll send you a suspension warning seven days before this happens and will also send you a suspension notice when it takes place, unless your registrar has opted you out of receiving these. It is still possible to renew your domain during this time.

We then allow a further 60 days from suspension for you to renew your domain name, if it is not renewed by the end of this time, we will schedule the domain for cancellation, and it will become available to register on a first come first served basis.

We will send you one final reminder to renew your domain 83 days after the expiry date. As this is just 7 days before your domain is scheduled for cancellation, you will have to act quickly if you wish to renew it at this last stage.

Once cancelled, the domain name will become instantly available to others who may wish to register it.

If you wish to cancel a domain name, you can do this using your Online Services account. You should only cancel a domain name if you are sure that you no longer need it. You will need to log in using the admin contact email address held against the domain name and the associated password, you can use the forgotten password link to reset this if needed.

Once logged in:

  • Tick the box to the left-hand side of the domain name
  • Click the ‘cancel domains’ button and ‘submit’

Once a .UK domain name is cancelled it will become available for anyone to register on a first come first served basis, within 24 hours of the cancellation.

You can check when the domain has cancelled on the WHOIS.

If you need to cancel a newly registered domain name you may not be able to do this immediately through your Online Services account. You can contact your registrar to discuss this or contact us for further advice.

Please contact your registrar to ensure that any domain name services (such as website/email hosting services) that are no longer required are also cancelled.

Two-factor authentication or 2FA is a two step verification process that provides an extra layer of security for your Online Services account. This is based on time based passcodes issued by authenticator applications. Google Authenticator is one application that is widely used and recommended by Nominet; another frequently used one is Authy.

By reducing the risk of an intruder or attacker gaining access to your Online Services account, 2FA provides a higher level of protection for you and your data.

See our Two-Factor Authentication User Guide for detailed information on:

  • Setting up 2FA on Google Authenticator, logging in and adding/deleting devices
  • FAQs
  • Troubleshooting
  • Glossary

You can set 2FA up on up to five different devices, we recommend this in case you lose or no longer have access to one of the devices, meaning you are still able to access the code required to log in. If you have lost access to this, we will also have to follow extra security measures to remove this so that you can set it back up. Please contact us directly so that we can help you gain access to your account.

If you find that you need to change any of your contact information, please do this through your registrar – they’ll be able to update the details we hold for you in our registry.

Alternatively, you can update your details directly with us using your Online Services account.

This includes updates to the current registrant name for minor corrections or alterations, such as correcting spelling mistakes or changes to the current registrant’s name. Examples might be a change to an individual’s name through marriage or deed poll change, or changes to a company name where the company’s registration number remains the same.

Any changes you make to a registrant name will need to be approved by someone who works at Nominet, so please include the reasons for the update. If you use the Online Service to update your details, you will need to get in touch with your registrar to make sure they have your updated details too.

If you are changing the registrant name completely to a different person or company, for example you have sold your business or domain name to someone else, then you need to follow the Registrant Transfer process instead which is outlined above.

You can also update basic information such as your postal address and your email address. To do this, you will need to select the downward arrow to the right-hand side of your domain name and click on the edit button under ‘registrant’ to amend your email address or the edit button under ‘contact’ to amend your postal address.

Domain names are email address specific, so please note, if you change your email address the domain will then disappear from your account and you will need to set a password to go with your new email address to log in and view your domain name.

By default, registrant names and addresses for .UK domain names are not displayed on WHOIS listings, this came into place in May 2018 under the new GDPR law.

If you would like to display the name and/or address for your domain, please do this through your registrar – they’ll be able to update the details we have for you.

Alternatively, you can update your details directly through your Online Services account.

Once logged in, please choose the relevant domain and in the ‘contact’ section, choose ‘edit’. At the foot of this page, you can then choose to have your name and/or address displayed on WHOIS search tool results.

You are able to still check information such as nameservers, expiry dates and who the domain registrar is (hosting provider).

Still having issues? Please visit our Contact Us page to get in touch.