Your registrar is the first port of call for any domain advice you may need. They can help you update your personal information, transfer your domain name or even move your domain to a new registrar.
A registrar is the company you use to register your domain name. They may also offer other services linked to your domain name, such as web and email hosting, and keeping your personal details secure.
Your registrar will provide you with domain name support, and can update your details for you in our country code registry. This means you should contact them for help with the following:
Find your Registrar:
We understand that needs can change – and you might wish to move to a different registrar. If you wish to move your domain name, you should get in touch with your registrar. Because they have access to our registration and domain management systems, they can usually arrange to move a domain name for you very quickly.
If, however, they’re unable to complete this change for you, you can move your domain name to a new registrar yourself using your Online Services account. Requesting to switch to a new registrar costs £10 plus VAT, even if you’re moving more than one domain name
If you are changing the registrant name completely, for instance, if you have sold your business or domain name to someone else, then this is known as a Registrant Transfer.
Some registrars may be able to complete the transfer for you. Please check our list of registrars: if yours is shown as Accredited please contact them to see if they can complete this for you.
If your registrar is unable to complete the transfer, you can start this process yourself using your Online Services account. Our transfer service costs £10 plus VAT, even if you’re transferring more than one domain name. During the transfer process, the new registrant can choose to move the domain name to a different registrar. If they wish to do this, the transfer will not be completed until the new registrar accepts this request.
Alternatively, you can update your details directly with us using your Online Services account.
This includes updates to the registrant name, for example minor alterations, such as correcting spelling mistakes, changes to an individual’s name, perhaps by marriage or deed poll or changes to a company name where a company number remains the same.
Any changes you make to a registrant name will need to be approved by someone who works at Nominet.
If you use the Online Service to update your details, you’ll need to get in touch with your registrar to make sure they have your updated details too.
When you register a .UK domain name, you’ll be able to use it for a period of anything between one and 10 years. After this term has finished, you can renew your rights to it for another set amount of time.
Renewing your domain registration takes place between you and your registrar. They’ll probably email you before your renewal is due to let you know what steps you need to follow to keep your domain name. But if you don’t hear from them, make sure you get in touch with them to arrange the renewal.
You can find your renewal date, check the registration status of your domain and look up your registrar’s details using our WHOIS search tool.
If your registrar does not renew your domain name with us before the expiry date (the anniversary of its registration or last renewal), we’ll email you to let you know. The email will contain your registrar’s contact details, so you can contact them about renewing the domain name.
Once you’ve gone over your expiry date, you’ll still have time to renew your domain before it gets cancelled, so there’s no need to panic. But if we don’t receive a renewal request within 30 days of the expiry date, we’ll suspend the domain name. This means all services that use that domain name, such as your website and email, will stop working. We’ll send you a suspension warning seven days before this happens, and will also send you a suspension notice when it takes place. It’s still possible to renew your domain during this time.
When your domain has been suspended for 60 days without being renewed, we’ll schedule it for cancellation. We’ll send you one final reminder to renew your domain 83 days after the expiry date. As this is just seven days before your domain is scheduled for cancellation, you’ll have to act quickly if you wish to renew it at this last stage.
Once cancelled, the domain name will become instantly available to others who may wish to re-register it.
If you wish to cancel a domain name you can do this using your Online Services account. You should only cancel a domain name if you are sure that you no longer need it.
Once a .UK domain name is cancelled it will be available immediately to be re-registered on a first-come, first-served basis by any applicant.
A number of third level domain name registrations such as .co.uk may also hold the rights of registration for the equivalent .uk domain name. If the .co.uk domain name that holds the rights is cancelled the rights of registration for the .uk will end and the .uk domain name will be available for registration.
Once scheduled for cancellation the domain name will be removed from the register on the day of cancellation at some point before midnight. At this point the domain name will be available for anyone to register.
Please contact your registrar to ensure any domain name services that are no longer required are also cancelled.
Nominet provides an online tool to help you manage your domain. Online Services is free to use and gives you the power to manage your domain, quickly and simply, all in one central location.
If you can’t find what you need using Online Services, or there’s something else you need help with, just give our customer support team a call on +44 (0) 1865 332244.