ID Verification using Mitek

Mitek verification platform

Verifying your ID using Mitek

Nominet is now using Mitek to verify identification for various processes.

This means when we need to check your identification, we’ll invite you to confirm your identity via a link to Mitek, which will direct you to complete a step-by-step process. This will involve completing a liveness check and uploading documentation for photo ID and proof of address. Nominet can then progress a specific application or process.

Who are Mitek?

Mitek are an industry leading identity verification provider trusted by financial institutions, payments companies and other businesses operating in highly regulated markets. Mitek verify people quickly and securely through digital footprints, ID documentation and facial biometrics. Your data is secure through a TLS encrypted connection and all copies of documents are deleted by Mitek once the identity check is complete.

What do you need?

As mentioned, you will need to complete a liveness check, this verifies that the application is being made by a real human. You’ll also need to upload supporting documentation to help confirm your identity. It’s helpful to have your photo identification document, such as a Passport or Driving Licence, and proof of address document, such as a bill or bank statement, ready before starting the process. In some cases, additional documentation might be required.

Here are some top tips for uploading your documentation:

  • If you’re using your Driving Licence as photo ID, you can also use it for proof of address.
  • Use up-to-date documentation and check it hasn’t expired.
  • Ensure any images of documentation are good quality and clear.

Frequently Asked Questions

In most cases you’ll receive an invitation directly from Nominet, likely through an email related to the application or request that requires the verification. The email from us will contain a link to the Mitek platform where you can input your details and receive an SMS verification code to gain access.

Alternatively, you may receive an email directly from Mitek with a link to the platform.

Nominet will share a link with you via an email to start the process. This will take you to the Mitek platform where you can enter your details and receive an SMS verification code to begin the process. Alternatively, you’ll receive an email invitation from Mitek which will also take you directly to the platform.

Currently you won’t be required to create an account, log in or access Mitek via an app. The ID confirmation service can be completed on your web browser.

You have seven days from starting the verification process to complete it before it expires and you would need to restart the process. You will receive email reminders to help you complete the process before expiry from [email protected].

We will send a reminder email 3 days before the request expires and a final reminder 24 hours before expiry to ask you to complete the verification process.

What documents you need depends on why we’re verifying your identity and specific cases. Generally, you’ll be required to upload photo ID, which could be a passport or Driving Licence and proof of address such as a bill or bank statement. If you’re using your Driving Licence as photo ID you will be able to also use it as proof of address.

In some cases, you may be asked to upload additional documents, such as a confirmation letter. If additional documents are required, you’ll be able to upload them during the Mitek confirmation process.

There are a number of reasons why your documents might not have been accepted, such as poor lighting or only part of a document being shown. A liveness check may be rejected if the lighting is poor or there is more than one person in the frame. Mitek will provide guidance on issues and how to resolve them.

Need further support?

If you have any questions or need further help, you can contact our Customer Support Team at [email protected] or on +44(0)330 236 9470.