Customer commitments

We want to provide the very highest levels of service and aim to deliver an informative, effective and friendly experience for our customers at all times through our communication channels. Our advisors are here to answer your calls during office hours. Where possible all telephone enquiries will be responded to at the point of your first call. If we are not able to answer your query we will take your details, find out the information you need and call you back. All written enquiries are dealt with in date order and we aim to respond within one working day.