Our commitments to you
We want to provide the very highest levels of service and aim to deliver an informative, effective and friendly experience for our customers at all times. Our advisors are here to help you during our business hours. We will answer all calls and webchats as quickly as possible and aim to provide you with the help you need during your first contact with us. If we are unable to answer your query immediately, we will take your details, find out the information you need and call you back. All email enquiries are responded to in date order of receipt and we aim to respond within 1 working day.
Award winning customer service
Our award winning customer service team have been recognised in multiple areas winning awards for Quality & Training, home working, and web chat. We’re dedicated to providing you the best quality customer service with our friendly team happy to answer your inquiries via phone, email, or web chat.
The UK Contact Centre Forum Awards
Our Quality and Training Team recently won Support Team of the Year at the UK Contact Centre Forum Awards in 2018. A proud reflection of all the fantastic work they do to support our Contact Centre and the staff, enabling them to provide the best possible customer service and experience. Gemma Lohbeng, Quality and Training Team, was the Highley Commended Runner-Up in ‘Support Person of the Year’.
London & South East Contact Centre Awards
We were proud winners at the London and South East Contact Centre Awards in 2017 for Small Contact Centre of the Year (under 100 seats), a highlight for our dedicated customer services team. The awards recognise innovation, team-work, employee engagement, delivery of customer experience and more.